Return & Refund Policy

Marker Marketplace, a division of Highland Rim Engraving, LLC

Last Updated: September 12, 2026

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At Marker Marketplace, every item is made to order and individually designed. Please read this policy before placing your order.

Custom Orders

Because each custom marker is produced to your specifications, custom orders are not eligible for return or refund once a design proof has been approved.

Custom Order Cancellations

Custom orders may be cancelled at no charge before proof approval. Once design work has begun, a cancelled custom order is subject to a 20% design fee, reflecting the design work already completed.

Stock (Non-Custom) Order Cancellations

Stock orders may be cancelled within 1 hour of purchase. After that window, the order enters production and cannot be cancelled.

Non-Custom Item Returns

Non-custom items may be returned within 14 days of the delivery date, provided the item is unused, in its original condition, and in its original packaging. Return shipping is the customer's responsibility unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at service@hrengraving.com with your order number and photos of the issue. We will arrange a remake or a full refund at no additional cost to you.

Proof Approval Responsibility

Reviewing and approving your design proof is your responsibility. Once a proof is approved, Marker Marketplace is not liable for errors present in the approved proof, including misspellings, incorrect botanical names, or layout choices made by the customer.

How to Request a Return or Cancellation

Email service@hrengraving.com with your order number and the reason for your request. We will respond within 2 to 3 business days with next steps.

Refund Processing

Approved refunds are processed to your original payment method within 5 to 10 business days of approval. Please allow additional time for your bank or card issuer to post the credit.

Chargebacks and Disputes

We ask customers to contact us directly at service@hrengraving.com before filing a chargeback with their payment provider. Nearly every issue can be resolved quickly through direct communication. See our full Chargeback Policy for details.

Contact

For all return and refund inquiries: Marker Marketplace, a division of Highland Rim Engraving, LLC | service@hrengraving.com | markermarketplace.com | 1-615-669-1930